By Steve Trautman August 2, 2013

Simple Executive Accountability for Knowledge Transfer

A Critical KT Success Factor

Posted by Steve Trautman on Aug 2, 2013 12:13:14 PM

I’m often asked about the critical success factors for knowledge transfer. The answers aren’t too surprising. You have to have a clear, measurable goal (we use our Skill Development Plan to get that) and a good process and tools to meet those goals. Then you have to prioritize the knowledge transfer goal relative to other work. Lastly, you have to have accountability. This is almost always in the form of a senior leader simply paying attention, expecting results, and offering to help.

Today, I received a knowledge transfer scorecard from The Goodyear Tire and Rubber Company, one of our rock star clients. We started working with their IT division last year, and after just a few months they already had results that were sufficient to raise the interest of technical leaders in the next time zone. They already had measurably reduced risk in 10 key knowledge silos. It probably isn’t a surprise that their executive leaders have been supportive and active from the beginning. The way this shows up is simple and clear. Just the way we like it. For example, here is the note that one senior leader sent to a manager in the knowledge transfer project after reading the knowledge transfer scorecard:

Good report, I like the format and simplicity. Let me know when I can help with [a specific problem shown in the scorecard].

Thank you,

AT

In fewer than 25 words, this leader showed that he had read the scorecard, that he was interested in the outcomes, and that he was available to help. And, he expressed gratitude for the effort. Simple, elegant, and helpful. If every executive we worked with would pay attention at this level, it would exponentially improve our results over time. Every client that sees reduced talent risks as a result of our work has a leader who plays this role consistently.

Topics: Workforce Risk Management, Knowledge Transfer Definition, Terms & Roles, Best Practices

Steve Trautman

Steve Trautman

Steve Trautman is corporate America’s leading talent risk management and knowledge transfer expert. With two decades of application inside blue chips and Fortune 1000s, his pioneering work in the field of talent risk management and related knowledge transfer tools are now the nationally-recognized gold standard. His clients have included Boeing, Costco, Goodyear, Aetna, Farmers Life Insurance, Bank of America, Microsoft, and Qualcomm, among others.

Continue Reading...

Subscribe to Our Blog