Why Competency Models Used for Talent Risk Management Are the Emperor’s New Clothes

Posted by Steve Trautman on Nov 11, 2016 1:22:30 PM

Yesterday, during the i4cp webinar on Managing Talent Risk, I commented that it is time for competency models to be replaced with more targeted talent risk data that directly drives business (think: money, time, and quality).  I have had several questions about my position on this subject so I am rerunning this blog post in case it is helpful.  I would love your comments on the topic.

Here’s a quick business story illustrating just why HR competency models are inadequate when used to manage talent and guide change within a job role:  

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Topics: Outsourcing, Best Practices, Skill Development Plan (SDP), Common KT Misconceptions, Free Resources & Tools, Talent Risk Management, knowledge transfer blog, knowledge transfer, knowledge transfer planning, managing talent risk

IN THE NEWS - Talent Risk Problem? Disney Stock Down 2% Over Succession Plan Collapse

Posted by Steve Trautman on Apr 6, 2016 2:06:36 PM

The Forbes.com headline reads, “With Staggs Out, Disney Investors Left Wondering Why Bob Iger's Succession Plan Fell Apart.”  When one person can move a stock price for a company like Disney by 2% over night I call that Talent Risk.  We have many clients who are struggling with this problem - key executives playing critical roles appear irreplaceable. 

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Topics: Knowledge Silo Matrix (KSM), Knowledge Transfer Definition, Terms & Roles, In the News, Best Practices, Common KT Misconceptions, knowledge transfer blog

Managing Talent Risks When Executives Transition – Using Knowledge Transfer for the “Softer Skills”

Posted by Steve Trautman on Nov 17, 2015 11:13:00 AM

In a previous blog, we talked about how we can use knowledge transfer to mitigate talent risk by creating an ecosystem of experts who can provide backup for a departing executive. I mentioned that one of our clients was preparing to replace a retiring executive. They had identified his

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Topics: Peer Mentoring, Knowledge Transfer Definition, Terms & Roles, Knowledge Transfer Planning, Change Management, Consistency in a Workforce, Common KT Misconceptions, 20 Test Questions

Can Knowledge Transfer Programs Succeed with Employees Who Bill Hourly? – A Quick Q&A

Posted by Steve Trautman on Sep 26, 2014 6:45:17 AM

A structured knowledge transfer program intentionally moves critical knowledge and skills from employee to employee on the job. One marker of a good knowledge transfer program is versatility—the process should work in all types of business environments. For example, my knowledge transfer consulting firm was recently asked this question by a potential client:

Hi Steve,

How might your 3-step knowledge transfer process work with a firm that runs on billable hours to their clients? Making time to train people and/or transfer knowledge is a challenge.

Thanks,

J---

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Topics: Peer Mentoring, Workforce Risk Management, Knowledge Transfer Planning, Knowledge Transfer Strategy, Common KT Misconceptions

The Myth of the Knowledge-Hoarding Expert Unwilling to Mentor Peers

Posted by Steve Trautman on Jul 21, 2014 8:41:25 AM

DEFINITION: A mentor is an expert (“subject matter expert,” “SME,” “domain expert,” “pro,” “guru,” “go-to person,” “rock star,” “buddy,” “genius,” etc.)—in any industry or line of work—who has unique, business-critical knowledge and needs or is asked to teach that knowledge to others. The knowledge can be explicit or tacit. And, a mentor can be any age and have 50 years seniority in an organization or one day. The essential factor is that the mentor knows something that others in an organization need to know in order to be successful.

There’s a common misconception in business that many subject matter experts are unwilling or unable to transfer their knowledge to coworkers.

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Topics: Peer Mentoring, Knowledge Transfer Definition, Terms & Roles, Change Management, Best Practices, Common KT Misconceptions

Pretending vs. Confidence in Knowledge Transfer - Why Employees Designated as Mentors and Apprentices Come to Love Test Questions

Posted by Stacey on Dec 11, 2013 11:42:36 AM

Steve Trautman has once again asked me to act as guest blogger to share a recent client story that pointedly illustrates a substantial advantage of our 3-step knowledge transfer process over typical forms of knowledge transfer:

I received a fabulous anecdote recently on a knowledge transfer scorecard from one of my favorite clients. (The knowledge transfer scorecard is a status reporting tool that enables managers to hold their teams accountable to knowledge transfer goals and keeps senior executives informed of a team’s progress. The scorecard, typically filled out bi-monthly, includes a notes section for important anecdotes, problem-solving, and team wins.) The notes section of this client’s scorecard stated:

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Topics: Skill Development Plan (SDP), Common KT Misconceptions

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Steve Trautman is corporate America’s leading knowledge transfer expert. With two decades of application inside blue chips and Fortune 1000s, his pioneering work in the field of knowledge transfer and related risk management tools are now the nationally-recognized gold standard. He is known for a high energy style that combines humor, street smarts, and board room wisdom.

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