Recently, a client of my knowledge transfer consulting firm was expressing his frustration with having to routinely fly his division’s experienced technical employees out to other domestic offices, off-shore, or to outsource partner locations to train new hires and solve technical problems. “It is the only way,” the CTO said, "to ensure that hands-on, business-critical knowledge gets transferred." So I asked him a few simple questions:
ME: Who goes on these trips?
CLIENT: Well, there’s no standard. We tend to send whoever is willing to go and can get away.
ME: How long do they typically stay there, away from their other daily work?
CLIENT: As long as they can handle it.