By Sonja Gustafson July 9, 2018

Knowledge Transfer is Power

Posted by Sonja Gustafson on Jul 9, 2018 8:25:00 AM


hr professional

This month, Steve is featured in HR Professional magazine about how to manage your talent risk during waves of retiring Boomers and other losses of key talent.

 When it comes to knowledge transfer, Steve recommends being both strategic and selective:

"Really brilliant experts are rarely also good at communicating what they know. Tell them exactly what you want them to teach and give them a simple and clear way to deconstruct their expertise, teach it and then test to ensure it has been learned – and fast."

"That secret sauce or that tribal knowledge – the first thing to know is that it is teachable. The key is in asking the right questions: What are the mistakes new people make? Who do I have to work with to get this done? How do I know if I’m in over my head? What are the rules I have to follow? Which ones can I ignore? What’s the difference between normal and abnormal? If you use those kinds of questions rather than ‘How do you do it?’ – which is an explicit question – then you’re going to get at the tacit knowledge."

Read the entire article.

Topics: 5-hour rule, enterprise risk management, what is a pacer, do you have who it takes

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Sonja Gustafson

Sonja Gustafson

Sonja is a marketing veteran of over 25 years dating back to the “go-go” days at Microsoft. She was deeply involved in creating and opening up the new markets of multimedia software, including Microsoft Encarta, Microsoft Bookshelf, and Multimedia Beethoven. She then moved on to help bring the first version of the Microsoft’s corporate intranet, MSWeb, and managed a team of crack researchers who did then what Google does now: find answers. Then there were the “other go-go” days of mommyhood where new dreams were inspired and journeys launched within two fabulous children. In 2011 Sonja joined The Steve Trautman Co. as Marketing Director, and continues her drive in helping businesses manage talent risk so that their workforce is ready to roll.

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