By Sonja Gustafson June 26, 2014

New Case Study Available

Posted by Sonja Gustafson on Jun 26, 2014 12:27:55 AM

Fortune-1000-logo-grayscale-knowledge-transfer-case-study"The proof is in the pudding," they say, and that is why I love case studies. They are a fantastic way to get a flavor of how actual knowledge transfer challenges get solved in the trenches at our client sites all over the world.

We've added a new case study that looks at the work we did with a Fortune 1000 insurance company on ensuring consistency with its outsource partners. How many organizations are frustrated by the unreliable output of their vendor partners? This insurance company dealt with the issue head on, resulting in vendors who are producing more consistent and reliable output. Importantly, the insurer now has a methodical, efficient process in place to train future vendor hires and to hold the outsource partner accountable to maintaining those skill standards.

Take a look and you might see an interesting (or familiar) problem solved!

Topics: Offshoring, Outsourcing, Best Practices, Consistency in a Workforce

Sonja Gustafson

Sonja Gustafson

Sonja is a marketing veteran of over 25 years dating back to the “go-go” days at Microsoft. She was deeply involved in creating and opening up the new markets of multimedia software, including Microsoft Encarta, Microsoft Bookshelf, and Multimedia Beethoven. She then moved on to help bring the first version of the Microsoft’s corporate intranet, MSWeb, and managed a team of crack researchers who did then what Google does now: find answers. Then there were the “other go-go” days of mommyhood where new dreams were inspired and journeys launched within two fabulous children. In 2011 Sonja joined The Steve Trautman Co. as Marketing Director, and continues her drive in helping businesses manage talent risk so that their workforce is ready to roll.

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